Shipping and Returns
Shipping 'n' Stuff
We offer plain Australia eParcel or Express which is trackable, you'll get emails and/or SMS messages. Keep an eye on junk mail.
We post every day of the week - with a cut off time of 14.00 hrs on those days.
Costs - The website is connected to Australia Post shipping apps, we don't charge anymore than they charge us, the exact amount in fact.
There's a few things to know about Express.
- If you are in an Express zone you'll get Express service. If you're not it's hit and miss. You may be wasting your money.
- N.B. During the COVID Emergency, Australia Post has dropped it's overnight committment and things are taking extra time in transit.
- If you have a business address for delivery (sending to work is often a good idea) we can employ other modes of delivery like Toll and TNT, they are often quicker.
If you'd like us to find the best way to ship to you please drop us a mail and we'll work out the best option.
Where possible we try to re-use as much packaging as possible to prevent throwing away soft plastics such as bubble wrap. Your gear may come in well travelled boxes and protective padding.
As long as things come back in new, resellable condition please feel free.
I know ordering over the interweb when you can't touch or feel is a bit of a leap of faith.
The thing is, I hope you feel secure enough to get us to send out some goodies for you to check out. If you don't like them ,they don't suit, fit the way you'd hoped, clash with your eyes or don't taste nice........
Send 'em back. We'll exchange, draw up store credit or refund.
This is what you need to do.
Make it so that who ever opens the returned package at this end knows what you want to do. Include a note so that the person opening thpackage knows exactly what to do and include phone number plus a copy of the invoice as a minimum.
Unit 1, 95 Brunel Rd
Seaford, Victoria, 3198
Chillax, just think of it as parking fees, tolls, fuel and a coffee if you were going to a bricks and motar shop.